Terms And Conditions

 

    Welcome to Fernweh Systems. These Terms and Conditions ("Terms") govern your use of our IT services, software, products, and related offerings ("Services"). By accessing or using our Services, you agree to comply with these Terms. If you do not agree, please refrain from using our Services.

1. Services Provided

   Fernweh Systems offers a comprehensive range of IT services, including, but not limited to:
   • IT & Network consultancy
   • Software Development and Programming
   • Network Installation and Maintenance
   • Cyber security Services
   • Web Designing and Programming
   • Technical Support Services
   • Systems Integration and IT Infrastructure
   • Business Process Outsourcing
   • Digital Marketing Services
   • Market Research and Business Consulting
   • E-Commerce Technical Service
   • Smart Solution and Automation
   • Electronic Archiving and Scanning Services
   • Networking and Communication Infrastructure
   • ERP Implementation
   • Artificial Intelligence and Business Intelligence Service
   These Terms govern your use of any of the above services, hereafter referred to as "Services."

2. Client Responsibilities

   To ensure smooth service delivery, clients agree to:
   • Provide accurate, up-to-date, and complete information required for the effective delivery of our Services.
   • Ensure that your systems and equipment are compatible with the services we provide and meet any technical requirements specified by us.
   • Grant us the necessary access to systems, software, and networks to perform the agreed services.
   • Maintain the confidentiality of any credentials or access details provided by Fernweh Systems for your projects.
   • Use our Services in a manner that complies with all relevant laws and regulations.

3. Fees & Payments Terms

   • Fees will be specified in the proposal, contract, or invoice and may be structured as fixed-price, time-and-materials, or subscription-based.
   • Payment Terms: All Invoices issued by Fernweh systems are payable within 30 days (Net 30) unless otherwise agreed upon writing by both parties.
   • Taxes: All fees are exclusive of applicable taxes unless stated otherwise.
   • Suspension of Services: If payments are not made within the agreed timeframe, Fernweh Systems reserves the right to suspend or terminate Services.

4. Fees & Payments Terms

   • Any pre-existing intellectual property (IP) owned by either party remains their sole property.
   • Custom-developed software, code, or solutions created by us will be owned by the Company unless otherwise agreed in writing.
   • Clients are granted a ‘non-exclusive, non-transferable license’ to use deliverables as per the agreement.

5. Confidentiality & Data Protection

   • Both Fernweh Systems and our clients agree to maintain the confidentiality of all proprietary and to protect confidential information exchanged during service delivery. This includes client data, project plans, business strategies, and any sensitive information shared during the course of our business relationship.
   • We are committed to safeguarding all client data and comply with applicable data protection laws when handling client data.
   • Clients are responsible for ensuring their data complies with privacy regulations, and we will take all responsible steps to ensure the security and privacy of persona and business data.
   • This confidentiality obligation will remain in place even after the termination of the Services.

6. Warranties & Limitations

   • Services are provided "as is" and "as available" unless explicitly guaranteed in writing.
   • We do not guarantee uninterrupted or error-free service due to factors beyond our control (e.g., internet outages).
   • Liability is limited to the fees paid for the affected services, excluding indirect or consequential damages.

7. Termination

   • Either party may terminate services with prior written notice (e.g., 30 days).
   • Upon termination, the client must settle any outstanding payments and return proprietary materials. Fernweh Systems will return or securely delete client data as required.
   • Certain clauses (e.g., confidentiality, IP rights) survive termination.

8. Indemnification

   The client agrees to indemnify and hold us harmless from claims arising from:
   • Misuse of our services.
   • Violation of laws or third-party rights.
   • Unauthorized modifications to our deliverables.

9. Governing Law & Dispute Resolution

   The client agrees to indemnify and hold us harmless from claims arising from:
   • - These Terms are governed by the laws of Saudi Arabia.
   • - Any disputes arising under this agreement shall first be resolved through negotiation, followed by mediation or arbitration or in the courts of appropriate jurisdiction, if necessary.

10. Amendments

    We reserve the right to modify, amend or update these Terms at any time. Clients will be notified of significant changes and continued use of our Services constitutes acceptance of the updated Terms.