Fernweh ChatIQ

AI-Driven Conversations That Qualify Leads & Support Customers 24/7

Why ChatIQ

Turn Conversations into Conversions with ChatIQ

ChatIQ transforms your website, app, and messaging channels into active conversion zones. Unlike static forms or manual agents, our conversational AI interacts with users in real-time, qualifying intent, providing instant help, and escalating where human touch is required.

Deploy Anywhere

  • Website & Portals
  • WhatsApp, Facebook Messenger, Telegram
  • Web apps and mobile SDKs
  • iOS/Android apps
  • API/Webhooks for 3rd-party platforms

Always-On, Intelligent Chat Support with Fernweh ChatIQ

Use An Intelligent Chatbot

Fernweh ChatIQ offers always-on, intelligent chatbot functionality — designed to elevate engagement while reducing human workload. From handling FAQs to lead capture and escalation, ChatIQ delivers conversations that convert.

What ChatIQ Delivers

  • Lead Generation: Capture leads outside business hours
  • Customer Support: Resolve 80% of routine queries instantly
  • Cost Reduction: Cut live agent workload by up to 60%
  • Service Quality: Ensure consistent answers and brand voice

Use Cases

Real-World Uses

  • E-commerce: Track orders, return policies, product info
  • Healthcare: Pre-screening, appointment booking, patient FAQs
  • Education: Enrollment queries, course guidance, live application help
  • SaaS: Trial onboarding, product guidance, renewal alerts

With Compliance

  • GDPR, HIPAA-ready deployment
  • Role-based data masking
  • Custom data retention policies
  • Regional cloud deployment available

Core Capabilities


Conversational AI & NLP Engine

  • Understands natural language queries, context, and intent to deliver human-like responses across industries and languages.

Custom Workflow Designer

  • Build logic flows tailored to specific products, industries, or business logic using a no-code drag-and-drop interface.

24/7 Lead Capture & Qualification

  • Automatically identifies intent, gathers contact information, and routes hot leads into your CRM or sales queue.

Seamless Agent Escalation

  • Handoff to human agents with full context history — preserving chat logs, user profile, and prior actions.

CSAT & Engagement Analytics

  • Track user sentiment, drop-off points, resolution rates, and satisfaction scores to optimize performance.

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