Fernweh Systems is committed to protecting your privacy and the
confidentiality of your personal data. This Privacy Policy outlines how we collect, use, disclose,
and protect your information when you use our IT solutions and services ("Services"). By accessing
and using our Services, you agree to the terms of this Privacy Policy.
We respect your privacy rights and comply with applicable data protection
law, where applicable.
Information We Collect
We collect both personal and non-personal data to provide and improve our Services. The types of data
we collect include:
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Personal Information
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Contact Data : Name, email address, phone number, and company details.
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Account Data : Usernames, passwords, security questions, and other
account-related
information.
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Payment Data : Billing address, payment method details (processed securely via
third-party providers).
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Technical Data : IP address, device type, browser information, operating
system.
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Usage Data : Pages visited, interactions with our Services, error logs, and
analytics.
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Non-Personal Information
- Aggregated or anonymized data for analytical purposes, site optimization, and service
improvement.
How We Collect Information
We may collect information through the following methods:
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Directly from you when you register for an account, request services, or contact us for
support.
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Automatically through the use of cookies, logs, and tracking technologies when you visit our
website.
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From third parties, including business partners, vendors, and publicly available sources.
How We Use Your Information
We use the information we collect for the following purposes:
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Provide, improve, and personalize our Services.
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Process transactions, manage accounts, and deliver support.
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Respond to inquiries and communicate service updates or security alerts.
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Conduct marketing (with opt-out options) and client satisfaction surveys.
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Ensure security, comply with legal obligations, and prevent fraud.
Data Sharing, Disclosure & Data Security
We may share your data under the following circumstances:
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Service Providers: Third-party vendors who assist us with hosting, payment processing, or
analytics. These providers are bound by confidentiality agreements.
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Business Partners: With your consent, we may share your information with our business partners
for joint offerings and promotions.
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Legal Authorities: When required by law or to protect our rights, including complying with
governmental requests.
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Affiliates and Acquisitions: In case of mergers, acquisitions, or restructuring, your data may
be
transferred to the new entity.
We implement a range of security measures to protect your personal information:
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Encryption: Using SSL/TLS encryption for data transmission.
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Access Controls: Restricting access to personal data to authorized personnel only.
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Regular Audits: Conducting security audits to ensure data protection.
However, no method of online data transmission is 100% secure, and we cannot guarantee absolute
security.
Data Retention
We retain personal data only as long as necessary for:
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Fulfilling service agreements and providing services.
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Meeting legal, tax, and regulatory obligations.
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Resolving disputes and enforcing our agreements.
Once data is no longer needed, it will be securely deleted or anonymized
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
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You may request access to and correction of your personal data.
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You may request the deletion of your personal data, subject to legal obligations.
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You may request to restrict or object to the processing of your data.
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You can request a copy of your data in a structured, machine-readable format for transfer to
another service provider.
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You may withdraw consent where applicable, such as for marketing communications.
To exercise these rights, please contact us at
info@fernwehksa.com
Cookies & Tracking Technologies
We use cookies and similar technologies for the following purposes:
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Enhance user experience and site functionality.
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Analyze trends and improve performance.
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Deliver targeted ads (opt-out available via browser settings).
Once data is no longer needed, it will be securely deleted or anonymized
International Data Transfers
Your personal data may be transferred to, stored, and processed in countries outside your jurisdiction.
We ensure that all data transfers comply with international standards and applicable international
laws.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a
new "Last Updated" date. Continued use of our Services after such changes constitutes your acceptance
of the updated policy.
